From care to well-being: a digital client journey in mental healthcare
40% less administrative time — while giving clients greater ownership of their care.
The digital client journey has finally given our clinicians more time for what truly matters: the client. The administrative burden has dropped significantly, and clients feel much more involved in their own treatment.
What was missing
A mental health organization with more than 500 clients was spending nearly half of treatment time on documentation. Multiple disconnected systems resulted in fragmented client insight. No-show rates remained high due to a lack of reminders and client self-management.
- of clinician time spent on administration
- 40%
- clients in active treatment
- 500+
- disconnected systems with no integration
- 4
How we solved it together.
Automated intake
Digital ROM questionnaires
Client portal with self-management
- reduction in no-shows
- 35%
- reduction in administrative time
- 40%
- client satisfaction
- 89%
The implementation of digital client journeys drove measurable improvements across the board: fewer no-shows, reduced administration, higher client satisfaction, and greater client ownership of the care process.
- Organization
- Mental health organization, 500+ clients in active treatment
- Implementation Period
- 6 months to full deployment
- Measurement Period
- 12 months post go-live of the client portal and digital ROM
- Baseline
- Baseline measurement prior to implementation: administrative time per clinician, no-show rate, and client satisfaction
Figures have been confirmed by the client based on internal measurements; not independently audited. Results vary by organization and implementation context. This case has been anonymized at the client's request.
Does this resonate? This path may be right for you too.
Other cases similar to this
One digital care pathway: from 25 systems to a single orchestration layer
How a regional care network comprising a hospital and 8 care partners connected all systems through a single digital orchestration layer — improving data flows and reducing handover errors.
Lees de case
24/7 digital care without additional FTEs
How a healthcare organization achieved 24/7 digital accessibility through client portals and workflow automation — reducing administrative burden by up to 60% with no additional headcount.
Lees de caseLet's connect — no commitment required
We will be in touch within 1 business day.